Damaged items

Please provide photos or video materials by Email and briefly describe the issues within 7 days after you receive the items (usually the first time you receive the goods)；

Waiting for confirmation that your item is damaged by logistics or other reasons, you will usually receive a response within 2 working days；

After receiving our suggestions on the processing results, you need to reply via email to agree to our processing suggestions. If you do not agree, reply to disagree with the processing suggestions and notify us of your appeal until a consensus is reached;

You will get a refund after confirmation.

RETURN WITHOUT REASON(30 DAYS)

We do not guarantee that the product will meet your expectations and recommend that you confirm the effect of the product with us before payment.

We do not provide unreasonable returns for custom products and for the return request without quality reasons, you need to pay the Logistics costs incurred by the return , we accept returns within 30 days after purchase.

Please make sure that your items are purchased on this website, are unused, undamaged, and do not affect resale; Contact us via Email and briefly describe your situation, we will provide you with the return address and return method in the mail; After receiving your returned items, after confirming that your items meet the requirements, we will notify you by email and return the refund to your payment account as soon as possible.

DELAY OR OMISSION OF REFUND

If you have not received a refund, please check your bank account again.

Then contact us via jamievebrandm@hotmail.com you can also contact your credit card company, it may take some time to officially release the refund.

Wait up to 7 days or 5 working days. If you have completed all the steps but still have not received the refund, please keep in touch with us. After confirming that you are already eligible for the refund, We will assist you Provide your purchase record and other information that may help you get a refund, help you find and solve the problem.

EXCHANGE

If you need to exchange the goods, our recommended way is to return the goods directly and place the order again.